Attentive Service Spans the Seas! Dudu New Energy Safeguards Overseas Markets with End-to-End Service Support.

 On May 28, 2026, Chongqing Dudu New Energy Automobile Co., Ltd. (English: DUDU AUTO EXPORT GROUP; International Brand: DUDU)—leveraging its comprehensive end-to-end overseas service system—efficiently resolved a vehicle malfunction issue for an international client. By providing professional and attentive after-sales support, the company earned the trust of its overseas partners, thereby demonstrating the robust service capabilities and sense of responsibility inherent in Chinese automakers expanding globally.

DUDU AUTO has consistently adhered to a global expansion philosophy that prioritizes the parallel export of both "products" and "services." Consequently, the company exports not only high-quality new energy vehicles but also a comprehensive, one-stop suite of automotive support services covering the entire lifecycle. Previously, an international client experienced an anomaly in their vehicle's powertrain system less than a month after taking delivery. Upon receiving this feedback, DUDU AUTO’s overseas service team responded immediately, collaborating remotely with the client to conduct a thorough diagnostic assessment. Ultimately, they accurately identified the root cause of the malfunction as damage to the rear motor assembly.

To minimize the client's inconvenience and ensure the vehicle's continued operation, the company swiftly activated its overseas after-sales support protocol. They provided the client with a brand-new, genuine-original rear motor assembly free of charge and covered all associated cross-border air freight costs. The value of the complimentary genuine part shipped amounted to 20,000 RMB; combined with the 6,000 RMB air freight fee, the total expenditure incurred by the company reached 26,000 RMB. Once the replacement part was successfully delivered and installed, the vehicle resumed normal operation, allowing the international client to once again hit the road in their Chinese-manufactured new energy vehicle.

Automobile export transcends mere product trade; it serves as an extension of a brand's reputation and service capabilities. Since deepening its presence in overseas markets, Dudu New Energy has consistently prioritized after-sales service as a pivotal driver of its brand development. By establishing a comprehensive service ecosystem that spans the pre-sales, in-sales, and after-sales stages, the company has successfully broken away from the traditional automotive export model—a model often characterized by a heavy emphasis on sales while neglecting after-sales support. From rigorous product quality control and expert technical support to cross-border spare parts supply and remote troubleshooting, the company demonstrates its unwavering commitment through concrete actions, establishing a robust safety net to ensure the smooth operation of its overseas customers' vehicles.

This incident serves as a vivid testament to the DUDU brand's comprehensive, end-to-end service capabilities in overseas markets. By pairing high-quality products with a flawless service infrastructure, the company not only resolved an urgent crisis for its international clients but also further enhanced the global reputation of the "DUDU" brand.

Looking ahead, Chongqing DUDU New Energy Automobile Co., Ltd. will remain steadfast in its commitment to quality. It will continue to refine its overseas service network, leveraging superior products and heartfelt service to expand its presence in international markets—thereby enabling more "Made in China" new energy vehicles to set sail across the globe and embark on a journey of sustained, long-term success.